Terms of Service

These terms are an agreement between you and Docufast Integrated Services Limited (RC 1893484), Suite 100, Adebola House, 38 Opebi Road, Ikeja, Lagos. They apply when you use docufast.ng, our WhatsApp support line or our API. By placing an order you accept them.

We prepare documents, arrange for affidavits to be sworn, place newspaper notices, make filings and applications with official bodies on your behalf, and keep your documents in a secure Vault. A person checks every document before it is delivered.

Docufast is not a law firm and does not give legal advice. Where an official body issues or approves a document, it remains that body's decision and that body's document. We cannot guarantee that a registry, court, bank or embassy will accept or approve anything, though we tell you before you pay if we know of a requirement your case does not meet.

You must be 18 or older to hold an account; a parent or guardian orders for a child. Keep your sign-in and recovery code safe: if you lose your recovery code, files you uploaded yourself cannot be opened again by you or by us. You may give agents, firms or AI assistants limited access in your account; you are responsible for what they do within that access, and payments always need you.

You see an itemised price before you commit. Once you accept it, the price is fixed for that order. A price you have not yet accepted stays valid for 48 hours. The price shows which official fees are included and, for filings where they vary, lists government fees and penalties separately. If anything you tell us changes the work, we give you a new price before continuing. A payment processing fee, charged by our payment provider, is added at checkout; your quote shows it and the amount to pay before you pay.

Pay only on docufast.ng. You pay the quoted price plus the payment processing fee shown on your quote. We never ask you to pay into a personal account or inside WhatsApp; if anyone does, do not pay and report it to us. Your order starts once payment is confirmed. Late bank transfers are matched automatically; if you are charged twice, the extra payment is refunded automatically.

• Give true, complete and current information. An affidavit is sworn evidence: a false statement in it can be a criminal offence, and the responsibility for its content is yours.
• Complete identity checks when the service or the law requires them.
• Check every draft carefully before you approve it; once a document is sworn, filed or published, it may not be possible to change it.
• Only order for someone else where you have their authority, and for a company only as a director, the company secretary or with the company's signed authorisation.
• Do not use Docufast for anything unlawful, to deceive anyone, or to obtain a document you are not entitled to.

Standard affidavits are delivered within 2 to 3 working days of a confirmed order with everything we need. Express affidavits are delivered the same day when the order is confirmed before 2 PM on a working day. Some affidavit types need a short identification video; if yours does, we contact you on WhatsApp, email or another Docufast channel to arrange it. Other services show their usual time on your price. Courts, registries and newspapers set their own processing times and do not work on public holidays; when they cause a delay we tell you the reason and a new date. If you paid for Express and the same-day time is missed for any reason other than a delay on your side (for example, an identification video we asked for and did not receive), we refund the Express fee automatically.

• Full refund if we cannot start your order.
• Partial refund once work has started, less official fees and costs already paid.
• No refund once a document is sworn, filed or published, except where the mistake is ours.
• If we make a mistake, we correct it, republish or refile at no cost.
• Refunds go back to the original payment method within 3 to 5 working days.
• Refunds cover the price on your quote. The payment processing fee is refunded too when the refund is because of us, for example when we cannot start your order for a reason on our side or the mistake is ours. In other cases, such as when you cancel, it is not refunded, because our payment provider keeps it.

Every document we deliver is stored free for 30 days. To keep documents longer, choose a Vault plan; without one, the file is deleted after 30 days, with reminders 7 days and 1 day before. Its verification record is kept for at least 5 years. Documents we prepared can be re-issued after an identity check for the fee shown for your plan; files you uploaded yourself cannot be re-issued. You can download or delete your documents at any time.

Every document we deliver carries a reference. When online checking opens, anyone will be able to check a document at docufast.ng/verify without seeing its content; until then, affidavits carry the court's own seal. Share links you create can expire and be cancelled, and every opening is logged.

Do not try to break into, overload or copy the platform, use it to send spam or harmful content, impersonate anyone, or misuse another person's data. We may suspend an account that breaks these terms or that we reasonably suspect of fraud, and we may report it where the law requires.

The platform, our templates and our brand belong to Docufast. Documents we deliver to you are yours to use for their purpose.

We do our work with reasonable care and skill. We are not responsible for decisions of courts, registries, newspapers, banks or embassies, for losses caused by information you gave us that was wrong, or for indirect losses. Our total liability for an order is limited to the total amount paid for that order. This limit does not apply to: (i) fraud, wilful misconduct or gross negligence by us; (ii) death or personal injury caused by our negligence; or (iii) any liability that cannot be limited under applicable law. Nothing in these terms limits your statutory rights under the Federal Competition and Consumer Protection Act 2018.

Tell us first: WhatsApp 0905 495 1918 or support@docufast.ng with your order number. We reply within 1 working day and aim to resolve within 5 working days. These terms are governed by the laws of the Federal Republic of Nigeria. If we cannot agree, we will first try to settle the dispute by negotiation, then by mediation. If that does not resolve it, the dispute will be settled by arbitration under the Arbitration and Mediation Act 2023, with the seat of arbitration in Lagos. Nothing here limits your rights as a consumer.

We may update these terms; the version in force when you place an order applies to that order. Contact: support@docufast.ng, WhatsApp 0905 495 1918 (Monday to Friday, 8am to 6pm WAT), or post to our registered address.